Conversations with my ISP

I called up my ISP (Verizon) the other day. The conversation went something like this:

"Hi, I'm just trying to find the price of my DSL connection. Your website says $30 a month, but I'm paying $35 a month"

"Yes, that's a special promotion for new customers"

"Ok, but I can't find any other price listed on the website listing the regular monthly price."

"Well, it's a special promotion for new customers. [pause] Would you like me to put you on that promotion?"

"Um... OK."

"Great. Oh, and would you like us to increase your upload speed to 384kbs?"

"Uh, yes please"

"OK, I'll do that for you."

Very weird. But it seems to work.